Policies

PHOTOGRAPHS

The photographs shown for each individual product are a representation only.  Every creation is made to order and will therefore differ from the photos shown.

SHIPPING & HANDLING

All products (excluding prints) are shipped via courier.  Please note that it is for this reason that shipping for these products is available to street addresses only - no PO Boxes.

You will receive an e-mail once your item has been dispatched, which will allow you to track the status of your delivery.

Your goodies are packaged with the utmost care, however:

**Once your order has been shipped, no responsibility can be taken for any loss or damage that may occur during shipping.**

QUARANTINE RESTRICTIONS

Shipping to Western Australia and the Northern Territory is not available for Kokedama and Air Plant products due to quarantine restrictions.

TURN AROUND TIMES

Please allow between 2 - 3 weeks for your goodies to be made, as they are made to order.  As mentioned above, you will receive an e-mail once your item has been dispatched.

PLANT CARE

Despite their obvious beauty, plants are not perfect, and neither am I! Every piece is individually made to order, and small imperfections with your plant are true characteristics of the plant, and considered part of their overall beauty, as is the way your plant has been wrapped and prepared.  I believe that these things add to the uniqueness of YOUR kokedama - no two will ever be the same!

Your Kokedama comes with a care sheet with instructions to assist you with its care.  Please ensure that you read this care sheet and familiarise yourself with the details.

** Please be aware that I cannot accept responsibility for the health of your plant after it leaves my care **

PLANT STOCK, AVAILABILITY & PRICING

Please note that the variety and pricing of plants can and will change, based not only on what is in season, but also on what is readily available.

Plants are sourced from local nurseries and growers, or grown myself in my own backyard through propogation, which is a very slow, yet rewarding process!  A very small number of plants are occasionally sourced from a nursery interstate.  The nursery meets Tasmania's strict quarantine regulations in relation to the importation of plants to Tasmania.

PRIVACY

Your privacy is important to me. All information collected is only used for the purpose of processing your order.  I will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.

EXCHANGES/REFUNDS/CANCELLATIONS

I do not accept exchanges, refunds or cancellation of orders for change of mind. I will happily replace items if they are not as per your order due to a fault by me, for example you have received a different plant, print or candle to what you have requested. Please contact me via email with proof of the fault with a photograph of the item. When an item is incorrect due to the fault of the customer, for example, you have requested the wrong plant, print, candle or size of plant, you will need to purchase a replacement.

UPCYCLED/REPURPOSED PRODUCTS

Upcycled/Repurposed Products are also available from time to time dependent upon available materials.  These may be listed on the website, or they may feature on Instagram or Facebook, so please check these pages for one-off pieces.  Depending on the nature of the product, shipping may/may not be available.

PRINTS

All prints are printed on 300gsm smooth matte card.  They are packaged in a protective plastic slip and posted in a rigid cardboard envelope.

Please note that prints are shipped separately.

CANDLES - WARNING

Please ensure that you follow the instructions on the bottom of the candle.  Failure to do so could result in fire, hazard or injury.

Never move a lit candle.  Always keep out of reach of pets and children.  Place the candle on a stable, heat resistant surface.  Avoid exposure to drafts.  Never leave a lit candle unattended.  Caution: Container may become hot.  At the end of combustion, a variable quantity of wax may remain.  Always store candle in a cool, dry place below 25'C and away from direct sunlight.

HOBART ONLY

You live in Hobart, lucky you! This means there are a few more options available for you, including collection of your goodies to avoid postage costs, so please read on!

Kokedama

Some Kokedama are not suitable for shipping due to their fragile nature or size.  Kokedama that may be available (subject to availability) for Hobart residents also include Jade (indoor or outdoor), Geraniums (outdoor), Begonia (outdoor), Peace Lily (indoor), Syngonium (indoor), and Ferns (indoor).

Currently in stock are a limited selection of large and small Jade plants.

Please contact me to discuss your requirements if any of these appeal to you, or check the Facebook and Instagram pages where they may also be featured.

I frequently experiment with a variety of different plants to see if they are suitable for Kokedama, so more varieties will become available over time. Stay tuned!

To arrange for collection of your goodies, please use the discount code "LOCAL" during check out to remove postage.  I will contact you once your order is complete to arrange a suitable time for you to collect.

Terrariums and Potted Plants

Custom orders for air plant terrariums as well as potted plants are most welcome for Hobart residents. 

Please contact me if you have a specific request or a custom order in mind. I'm more than happy to work with you to achieve what it is you are after!

You can even provide me with your own pot/planter/terrarium for me to work with and gain an instant saving on that aspect of your design.

Upcycled/Repurposed Products

Upcycled/Repurposed Products are  available from time to time dependent upon available materials.  These may be listed on the website, or they may feature on Instagram or Facebook, so please check these pages for one-off pieces.  Depending on the nature of the product, shipping may/may not be available, and as such may only be available for Hobart residents.